Privacy Policy

Last updated: January 15, 2025

Our Commitment to Your Privacy

At DeepCampus, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using DeepCampus, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, password (hashed), and profile information
  • Academic Profile: Educational background, GPA, test scores, academic interests, and goals
  • Payment Information: Billing address and payment method details (processed securely through Stripe)
  • Content: Essays, applications, notes, and other content you create or upload
  • Communications: Messages, feedback, and support requests you send to us

1.2 Automatically Collected Information

When you use our Service, we automatically collect certain information:

  • Usage Data: Pages visited, features used, time spent, and interaction patterns
  • Device Information: IP address, browser type, device type, operating system, and unique device identifiers
  • Location Data: General location information based on IP address (not precise location)
  • Cookies and Tracking: Cookies, web beacons, and similar tracking technologies

1.3 Third-Party Information

We may receive information about you from third parties, such as when you sign in using Google authentication or when you connect social media accounts (with your permission).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and Improve Services: To deliver, maintain, and enhance our Service, including personalized recommendations and features
  • Process Transactions: To process payments, manage subscriptions, and send transaction-related communications
  • Communicate with You: To send service updates, respond to inquiries, provide customer support, and send marketing communications (with your consent)
  • Analytics and Research: To analyze usage patterns, conduct research, and improve our algorithms and services
  • Security and Fraud Prevention: To detect, prevent, and address security issues, fraud, and abuse
  • Legal Compliance: To comply with legal obligations, enforce our Terms of Service, and protect our rights
  • Personalization: To customize your experience, provide relevant content, and tailor recommendations to your profile

3. Information Sharing and Disclosure

We Do Not Sell Your Data

DeepCampus does not sell, rent, or trade your personal information to third parties for their marketing purposes.

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, including:

  • Payment Processors: Stripe for secure payment processing
  • Cloud Hosting: AWS and other cloud providers for data storage and hosting
  • Analytics: Google Analytics and similar services for usage analytics
  • Email Services: Email delivery and marketing automation services
  • Customer Support: Support platforms and tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you choose to connect your account with external services.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using SSL/TLS protocols
  • Encryption of sensitive data at rest
  • Regular security assessments and vulnerability testing
  • Access controls and authentication mechanisms
  • Secure payment processing through PCI-DSS compliant providers
  • Regular backups and disaster recovery procedures

Important: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to using commercially reasonable means to protect your data.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal and operational requirements)
  • Portability: Request transfer of your data to another service provider
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Restriction: Request restriction of processing of your information
  • Objection: Object to certain types of processing

To exercise these rights, please contact us at privacy@deepcampus.ai. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and usage patterns. Cookies are small data files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Required for the Service to function properly
  • Analytics Cookies: Help us understand how users interact with our Service
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Service.

7. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy.

9. Data Retention

We retain your personal information for as long as necessary to provide the Service, fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Inquiries

privacy@deepcampus.ai

General Support

support@deepcampus.ai

Data Protection Officer

dpo@deepcampus.ai

Response Time

We respond to privacy inquiries within 30 days

For urgent privacy concerns, please mark your email as "URGENT" in the subject line.

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